At BRANDVISTA LIMITED, customer satisfaction is important to us. We are committed to delivering high-quality online advertising and digital marketing services with professionalism, transparency, and integrity. This Refund and Return Policy explains the circumstances under which refunds may be granted, how refund requests are evaluated, and the responsibilities of both the Company and our clients.

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.

Company Information

BRANDVISTA LIMITED

Website: https://brandvistaltd.com

Email: [email protected]

Phone: +44 7462 28042

Address:
82a James Carter Road,
Mildenhall,
United Kingdom,
IP28 7DE

Nature of Our Services

BRANDVISTA LIMITED provides professional digital advertising and marketing services, including but not limited to:

• Social Media Advertising
• Google Ads Management
• Conversion Rate Optimization (CRO)
• Remarketing & Customer Retargeting
• Advertising Strategy
• Campaign Setup
• Campaign Management
• Performance Optimization
• Marketing Consultation
• Related digital advertising services

As these services are customized, knowledge-based, and delivered digitally, they generally cannot be returned in the same manner as physical products.

General Refund Policy

We strive to provide every client with exceptional service. If you are dissatisfied with our services, we encourage you to contact us promptly so we can review your concerns and work toward a fair resolution.

Refunds are considered on a case-by-case basis and are subject to this policy.

Services Eligible for Refund Consideration

A refund request may be considered when:

• Services have not yet commenced.
• Payment was made in error.
• Duplicate payments were processed.
• We are unable to deliver the agreed service due to reasons solely within our control.
• A billing error occurred.
• Both parties mutually agree to cancel the project before substantial work has begun.

Approval of a refund remains at the sole discretion of BRANDVISTA LIMITED, subject to applicable consumer protection laws.

Services Not Eligible for Refund

Refunds generally will not be provided for:

• Completed services.
• Services that have already commenced.
• Advertising campaigns that have been launched.
• Campaign optimization work already performed.
• Consulting sessions already delivered.
• Strategy development completed.
• Audience research completed.
• Campaign analysis reports delivered.
• Custom marketing recommendations.
• Performance reports provided.
• Digital deliverables already supplied.
• Work delayed due to client inactivity.
• Services completed according to the agreed scope.
• Third-party advertising costs.
• Platform fees.
• Media buying expenses.
• Charges imposed by Google, Meta, Microsoft, LinkedIn, TikTok, or other advertising platforms.

Advertising Budgets

Advertising budgets paid to third-party platforms are separate from our management fees.

These advertising costs are non-refundable by BRANDVISTA LIMITED because they are charged directly by external advertising platforms.

Clients should review the refund policies of the respective advertising platforms where applicable.

Project Cancellation Before Work Begins

If a client cancels a project before work has started, the client may be eligible for a full or partial refund, depending on:

• Administrative costs already incurred.
• Payment processing fees.
• Contractual obligations.
• Resources reserved for the project.

Project Cancellation After Work Begins

If cancellation occurs after work has commenced, refunds will generally not be available for completed portions of the project.

Where appropriate, any approved refund may be calculated after deducting:

• Time already invested.
• Research completed.
• Strategy development.
• Consultation provided.
• Project management.
• Administrative expenses.
• Third-party costs.

Monthly Service Plans

For recurring monthly services:

• Clients may cancel future billing in accordance with their service agreement.
• Fees for completed billing periods are non-refundable.
• Services already delivered during the current billing cycle are not eligible for refunds.
• Cancellation will not automatically generate a refund for prior payments.

Performance Expectations

Digital advertising outcomes depend on numerous factors beyond our control, including:

• Market competition.
• Customer demand.
• Product quality.
• Pricing.
• Website performance.
• Industry trends.
• Advertising platform policies.
• Consumer behavior.

Accordingly, refunds will not be granted solely because:

• Expected sales were not achieved.
• Desired return on investment was not reached.
• Advertising performance varied.
• Lead volume differed from expectations.
• Search rankings changed.
• Competitor activity increased.

While we use commercially reasonable efforts to optimize campaigns, specific business results cannot be guaranteed.

Client Delays

Refunds may be declined if project delays result from the client’s failure to:

• Provide requested information.
• Supply necessary materials.
• Approve deliverables.
• Respond within reasonable timeframes.
• Maintain required advertising account access.

Incorrect Information

BRANDVISTA LIMITED is not responsible for campaign issues arising from inaccurate, incomplete, or misleading information supplied by the client.

Refunds will generally not be available in such circumstances.

Technical Issues

If a temporary interruption occurs because of:

• Website maintenance.
• Internet outages.
• Hosting providers.
• Third-party software.
• Advertising platform downtime.
• Force majeure events.

Such events do not automatically qualify for refunds.

Duplicate Payments

If duplicate payments are confirmed, the excess payment will be refunded using the original payment method whenever reasonably possible.

Billing Errors

If you believe you have been charged incorrectly, please notify us promptly.

Verified billing errors will be corrected as soon as reasonably practicable, and any approved refund will be processed accordingly.

Refund Request Procedure

To request a refund, please contact us with:

• Full name.
• Company name (if applicable).
• Contact details.
• Invoice or payment reference.
• Date of purchase.
• Description of the issue.
• Supporting documentation where available.

Requests should be submitted by email to:

[email protected]

Refund Review Process

Once a request is received, we will:

• Review the submitted information.
• Evaluate project status.
• Verify payment records.
• Assess contractual obligations.
• Determine refund eligibility.
• Communicate our decision.

Additional information may be requested if necessary.

Processing Approved Refunds

If a refund is approved:

• Refunds will generally be issued using the original payment method where feasible.
• Processing times may vary depending on the payment provider or financial institution.
• Transaction fees charged by third-party payment processors may be deducted where legally permitted.

Chargebacks

We encourage clients to contact BRANDVISTA LIMITED before initiating a payment dispute or chargeback.

Where an unjustified chargeback is filed after services have been delivered, we reserve the right to provide supporting documentation to the payment processor and pursue any lawful remedies available.

Service Modifications

Whenever possible, we aim to resolve concerns through:

• Campaign adjustments.
• Additional optimization.
• Strategy improvements.
• Technical corrections.
• Consultation.
• Reasonable revisions within the agreed scope.

These solutions are often more effective than cancelling services outright.

Force Majeure

Refund obligations may be affected by events beyond our reasonable control, including:

• Natural disasters.
• Government actions.
• Internet failures.
• Power outages.
• Cybersecurity incidents.
• Pandemics.
• Armed conflicts.
• Other unforeseen events.

Consumer Rights

Nothing in this Refund and Return Policy limits or excludes any statutory rights that consumers may have under applicable laws, including the consumer protection laws of England and Wales or other mandatory legal requirements.

Policy Updates

BRANDVISTA LIMITED reserves the right to amend this Refund and Return Policy at any time.

Any updates will become effective upon publication on our website with a revised Effective Date.

Continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Refund and Return Policy, please contact:

BRANDVISTA LIMITED

Website: https://brandvistaltd.com

Email: [email protected]

Phone: +44 7462 28042

Address:
82a James Carter Road,
Mildenhall,
United Kingdom,
IP28 7DE

We are committed to addressing refund-related inquiries fairly, transparently, and in accordance with applicable laws.

Acceptance of This Policy

By purchasing, accessing, or using the services provided by BRANDVISTA LIMITED, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.